Taylor Swift fans are upset with Ticketmaster after a massive tour pre-sale demand jams the website.

There is a growing rift between Taylor Swift supporters and Ticketmaster.

Tuesday marked the start of pre-sales for a few of the singer’s tour dates. But irate fans claim that when they tried to purchase tickets, the booking website crashed or appeared to freeze. Despite having a pre-sale code for verified fans, many complained on Twitter that Ticketmaster was not loading or letting them access tickets.

“I received a code and entered the correct account information, but it says I’m not verified?! What do I do? asked a follower on Twitter. Others echoed it, with several demanding “FIX THIS” from Ticketmaster.

But according to Ticketmaster, “people are actively buying tickets” and “the site is not down.”

Tuesday afternoon, Ticketmaster tweeted a follow-up statement, claiming that “there has been historically unprecedented demand with millions showing up” to purchase Swift’s tour tickets. Customers who were still in the virtual line were advised to “hang tough” and that the line was moving.

Pre-sale periods for Swift’s other concerts have been moved by Ticketmaster in response to demand. The business said, “We appreciate your patience as we continue to handle this massive demand.

The business advised customers not to use the Ticketmaster webpage to access the queue after receiving a code for the TaylorSwiftTix Presale. Instead, they should login and use the link they received through text message. This will provide the best possible shopping experience.

“The Eras Tour’s” North American leg kicks off on March 18 at State Farm Stadium in Glendale, Arizona, and ends on August 5 at SoFi Stadium in Los Angeles.

Following the release of her most recent album, “Midnights,” Swift just made history by being the first artist to ever hold all ten of the top slots on the Billboard Hot 100 at the same time.